Refund Policy
We value our customers and strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, our refund policy provides detailed guidelines to facilitate returns and refunds.
Returns
Eligibility:
- Items must be returned within 15 days of receipt.
- Products must be unused, in original packaging, and in the same condition as received.
- Certain items, such as perishable goods, custom products, and personal care items, are not eligible for returns.
Process:
- Contact Us: Email our customer support team at [email protected] with your order number and reason for return.
- Approval: Once your return request is approved, we will provide you with a return authorization and instructions.
- Shipping: Return the item to the address provided. You are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds
Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Process:
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts not due to our error).
Exchanges
Eligibility:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected]
Process:
- Contact Us: Provide details of the defective or damaged item.
- Approval: We will arrange for a replacement item to be sent to you.
Non-Refundable Items
- Gift cards
- Downloadable software products
- Health and personal care items
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected]
Shipping
To return your product, you should mail it to:
Return Address:
11 Cotswold Street,
Liverpool,
Merseyside, L7 2PY, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Thank you for shopping with us. We are here to ensure your satisfaction and appreciate your understanding of our refund policy. If you have any further questions, please don't hesitate to contact us.